Interview: Creating the perfect customer experience in travel retail

20partners DSC02286-Modifica Interview: Creating the perfect customer experience in travel retail Journal  Strategic Mystery Shopping Retail Academy 2.0 Customer Experience Management (CXM)

Creating the perfect customer experience has never been more important in the travel retail sector. With that in mind, the 2.0 & Partners Customer Experience Management (CXM) service is tailor-made to help take our partners’ in-store experience to the next level, with a combination of training and insights developed especially for the travel retail sector. […]

Price Matters – Embrace It with Pride!

20partners Price_Blog_HEader-1024x510 Price Matters – Embrace It with Pride! Journal  travel retail price

By Marco Passoni As I write this, I am waiting to board a plane after three busy but insightful days at the Trinity Forum in Hong Kong, hosted by The Moodie Davitt Report. The discussions and presentations during the event have been first class, with fascinating insights and ideas presented by experts and innovators in […]

Time to deliver on the Travel Retail Trinity

20partners Hong-Kong-Skyline-1024x682 Time to deliver on the Travel Retail Trinity Journal  travel retail

By Marco Passoni This week I am touching down in Hong Kong for what promises to be an excellent 2023 Trinity Forum from the Moodie Davitt Report and Hong Kong International Airport. The appeal of this event is clear: not only are airport revenues a vital part of all of our businesses, but delivering a […]

Legacy builders: Marco & Vittoria Passoni talk the next generation of business

20partners FamilyBlog_cover-1024x576 Legacy builders: Marco & Vittoria Passoni talk the next generation of business Journal

Earlier this year, we at 2.0 & Partners were delighted to announce the appointment of Vittoria Passoni as Senior Partner – Brand scouting, Fashion & Luxury Management and Hospitality Management. A passionate advocate for the fashion, luxury and hospitality sectors, Vittoria brings with her a deep understanding of the needs of both brands and consumers. […]

Travel Retail vs Sustainability

20partners environment-4853144_6401 Travel Retail vs Sustainability Journal  travel retail Sustainability

Sustainability was the talk of the town in Cannes this year during the TFWA World Exhibition. This is a topic which has been close to my heart for many years, but in my first return to Cannes since the pandemic, I heard the word mentioned more than every before. It was a focus for brands […]

Looking ahead: A view from Cannes 2023

20partners CANNES_CROISSETTE-1024x683 Looking ahead: A view from Cannes 2023 Journal  travel retail

By Marco Passoni I am writing this sat on the Croisette in Cannes, enjoying the moment of calm before the excitement of the TFWA World Exhibition begins next week. Ahead of meeting partners, old and new, over the next week, this is also an interesting moment to look at the year we have had at […]

Something Different: 5 talking points for Cannes in 2023

20partners 287_0 Something Different: 5 talking points for Cannes in 2023 Journal  travel retail

By Marco Passoni In one week’s time we will be back in Cannes for the 2023 TFWA World Exhibition. It is an exciting event for me as it is the first time I have attended Cannes since the pandemic and I cannot wait to sit round tables with colleagues and partners, old and new, to […]

Making the most of luxury real estate – both digital and physical

20partners LV_Fortnite-1024x563 Making the most of luxury real estate – both digital and physical Journal  luxury

By Marco Passoni New research released last week from The Business of Fashion and Quilt.AI made for very interesting reading on the subject of luxury brands and their digital engagement. The first ever Brand Magic Index uses 12 personality archetypes to define what sort of consumers luxury brands are directing their social media output towards […]