By Marco Passoni Last week, we at 2.0 & Partners were proud to announce a new addition to our Customer Experience Management (CXM) portfolio: the
Travel retail’s returning Chinese shoppers will be put under the spotlight in Chinese Client Excellence, a new dedicated training event from travel retail experts 2.0
By Marco Passoni The recent H1 financial results of luxury brands have been the talk of the market recently, especially with the apparent slowdown in
Most awarded premium gin in the world brings a taste of the “Real Downton Abbey” to global travellers. Highclere Castle Gin is poised to make
By Marco Passoni In the luxury industry, understanding and catering to the top 1% of clients isn’t just an option—it’s a necessity. Known by various
By Marco Passoni We hear a lot of talk about ‘zero cost added value’ in the luxury sector today. These are the things that brands can
