Travel retail specialists 2.0 & Partners are working with the CPD Certification Service to further enhance their dedicated training offer for staff in the travel retail market.
CPD, or Continuing Professional Development, is a holistic approach towards the enhancement of personal skills and proficiency throughout a professional’s career. The London-based CPD Certification Service is the world’s leading CPD accreditation service and works with its accredited partners to ensure training courses provide the best possible value for participants and the wider market.
2.0 & Partners is delighted to now be recognised as a certified CPD provider and the company’s dedicated training team is working alongside the CPD Certification Service to secure certification for its training services, each of which is specifically tailored to the needs of the travel retail market. Each course is individually assessed and certified, underlining both the CPD Certification Service and 2.0 & Partners’ dedication to true quality and service in the training sector.
As a team focused exclusively on travel retail, and with an ‘airside every day mentality’, 2.0 & Partners are deeply aware of the challenges facing in-store teams in the travel retail sector today. To help overcome these challenges, and unlock the next level of service in the travel retail sector, 2.0 & Partners offers its Customer eXperience Management (CXM) suite, which is crafted to help travel retail staff deliver the very best experience for the travelling shopper.
The CXM suite comprises two key parts: the Strategic Mystery Shopping and Retail Academy 2.0 services. Each service was crafted specifically for the travel retail market and is tailored to meet the unique needs of the sector. 2.0 & Partners’ Strategic Mystery Shopping service analyses the shopping ceremony to deliver in-depth data and insights into the passenger experience in the chosen airport. These insights are sourced from specialist analysts, chosen to match the shopper demographics of the relevant airport’s travellers and who walk in their shoes through the whole airport journey, delivering insights and feedback on pinchpoints, problems and opportunities to improve the experience. This data is then used to craft a bespoke training programme through Retail Academy 2.0, which is tailored to the needs of the airport and supports staff in unlocking their next level of service for consumers.
Erika Giannini, Head of Customer eXperience Management – Italy, 2.0 & Partners says: “Our CXM service is already a vital tool used by many airports to take offer support and insights to their staff and take their customer service to the next level. We are very excited to be working alongside the CPD Certification Service to unlock all of the potential in our courses and ensure that we are offering the best possible support and service to our partners.”
Fabio Bernardini, CEO, 2.0 & Partners adds: “Securing CPD certification is another milestone moment for us as a company as we continue to develop and enhance our training offer in travel retail. We are big believers in the power of shared expertise and we look forward to working alongside the CPD Certification Service to further enhance our offer for our partners.”
