Highclere Castle Gin launches in Travel Retail with 2.0 & Partners

20partners HCG-Castle-Pic-2-1024x701 Highclere Castle Gin launches in Travel Retail with 2.0 & Partners Journal  Highcelere Castle Gin

Most awarded premium gin in the world brings a taste of the “Real Downton Abbey” to global travellers.  Highclere Castle Gin is poised to make its travel retail debut. Launched in 2019, the super-premium gin, which has won more international awards than any other gin on the market, combines an authentic story with a delicious […]

The Art of Clienteling: Why treating your top customers right is the only way forward

20partners The-Art-of-Clienteling The Art of Clienteling: Why treating your top customers right is the only way forward Journal  experience Customer Experience Management (CXM)

By Marco Passoni In the luxury industry, understanding and catering to the top 1% of clients isn’t just an option—it’s a necessity. Known by various titles, ranging from Very Important Clients (VICs) to High-Net-Worth Individuals (HNWIs), or Elite Clients, these vital consumers collectively possess a net worth of $57 trillion – greater than the combined […]

The small touches – and the power of getting them right

20partners First_Option_Header_Image-1024x585 The small touches – and the power of getting them right Journal  customer service

By Marco Passoni We hear a lot of talk about ‘zero cost added value’ in the luxury sector today. These are the things that brands can offer which cost nothing, but create added value for the customer by enhancing their experience. They include storytelling and brand experience and – most importantly – human interactions and touches […]

Sustainability – travel retail’s open goal

20partners 20blgo_SustGoal-1024x576 Sustainability – travel retail’s open goal Journal  travel retail Sustainability

By Marco Passoni If I see one more claim of being a “sustainability leader” in the travel retail market from a brand which has put some recycled plastic into its products, I am going to scream. Like the term “disruptive” in 2022, calling yourself a sustainability leader is losing all meaning in the market today. […]

Making space count: Which brands are doing it best this summer?

20partners Ardbeg-Day-Mumbai-airport4 Making space count: Which brands are doing it best this summer? Journal  pop-ups experience

By Macro Passoni I have long been a proponent of the power of pop-ups to create both exquisite brand experiences and generate an engaging way to use space and disrupt shopper journeys. In recent years, luxury brands have begun to bring their experience to life for travellers in holiday resorts around the world, and I […]

2.0 & Partners enhances training offer for travel retail staff with CPD Certification

20partners 20-Partners_CPD-1024x683 2.0 & Partners enhances training offer for travel retail staff with CPD Certification Journal Press Release  training

Travel retail specialists 2.0 & Partners are working with the CPD Certification Service to further enhance their dedicated training offer for staff in the travel retail market. CPD, or Continuing Professional Development, is a holistic approach towards the enhancement of personal skills and proficiency throughout a professional’s career. The London-based CPD Certification Service is the […]

Store Wars: How the luxury sector is building its future

20partners shutterstock_381497032_WEB-1024x684 Store Wars: How the luxury sector is building its future Journal  travel retail pop-ups luxury

By Marco Passoni When it comes to buying property the rule, they say, is ‘location, location, location’. The same is certainly true for luxury, but there is another important rule too: image is everything. Big luxury players do not want to be outdone by their rivals, and that is why today we are seeing luxury […]

Dear Prime Minister, it’s time to right the wrong on tax-free shopping

20partners Starm_PM_Cover-1-1024x683 Dear Prime Minister, it’s time to right the wrong on tax-free shopping Journal  Tourist Tax

By Marco Passoni Dear Prime Minister, Congratulations on your new government. Now I have a request to make, on behalf of the country, the economy and both the tourism and retail markets: it is time to reverse the decision to scrap tax-free shopping. A new Government is a fresh start. A time to take a […]