Chinese Client Excellence: Why you must Invest to Empower Your Airport Sales Staff
By Marco Passoni Last week, we at 2.0 & Partners were proud to announce a new addition to our Customer Experience Management (CXM) portfolio: the Chinese Client Excellence Workshop. We are excited to reveal that this workshop will be delivered to Venice Airport in September as the European market looks ahead to the anticipated return […]
Understanding the Travelling Chinese Shopper: 2.0 & Partners to deliver specialist training event for Venice Airport
Travel retail’s returning Chinese shoppers will be put under the spotlight in Chinese Client Excellence, a new dedicated training event from travel retail experts 2.0 & Partners for retail teams at Venice Airport. This training session is a continuation of 2.0 & Partners’ core belief in harnessing tailored training and retail expertise to deliver the […]
The Art of Clienteling: Why treating your top customers right is the only way forward
By Marco Passoni In the luxury industry, understanding and catering to the top 1% of clients isn’t just an option—it’s a necessity. Known by various titles, ranging from Very Important Clients (VICs) to High-Net-Worth Individuals (HNWIs), or Elite Clients, these vital consumers collectively possess a net worth of $57 trillion – greater than the combined […]
2.0 & Partners seeks to enhance travelling shopper experiences with dedicated Customer eXperience Management suite
Travel retail specialists 2.0 & Partners are putting training first with their dedicated Customer eXperience Management (CXM) suite, which is crafted to help travel retail staff deliver the very best experience for the travelling shopper. As a team dedicated exclusively to travel retail, and with an ‘airside every day mentality’, 2.0 & Partners are deeply […]
I am the customer who will never come back
By Marco Passoni Sam Walton, the founder Wal-Mart, once started a training program for his employees, and he started every programme with these words: I am the man who goes to a restaurant, sits at the table and waits patiently while the servant does everything except write down my request. I am the man who […]
Meet the Team: Diana Li, Senior Partner, Customer eXperience Management, 2.0 & Partners
At 2.0 & Partners, we are proud to have a team who boast decades of travel retail experience between them. But our team members are as diverse as our clients and the travelling shoppers they serve and each of one brings their own unique experience and insights to travel retail. Today, we are delighted to […]
Naples International Airport increases focus on shopper experience and staff training with 2.0 & Partners
Naples International Airport and 2.0 & Partners have announced a new partnership to create a tailored and excellent experience for travelling shoppers at the Italian airport. Naples and 2.0 & Partners have worked together for many years, with the boutique agency providing its bespoke Strategic Mystery Shopping service to the airport since 2022. Now, building […]
Interview: Creating the perfect customer experience in travel retail
Creating the perfect customer experience has never been more important in the travel retail sector. With that in mind, the 2.0 & Partners Customer Experience Management (CXM) service is tailor-made to help take our partners’ in-store experience to the next level, with a combination of training and insights developed especially for the travel retail sector. […]
