2.0 & Partners seeks to enhance travelling shopper experiences with dedicated Customer eXperience Management suite
Travel retail specialists 2.0 & Partners are putting training first with their dedicated Customer eXperience Management (CXM) suite, which is crafted to help travel retail staff deliver the very best experience for the travelling shopper. As a team dedicated exclusively to travel retail, and with an ‘airside every day mentality’, 2.0 & Partners are deeply […]
I am the customer who will never come back
By Marco Passoni Sam Walton, the founder Wal-Mart, once started a training program for his employees, and he started every programme with these words: I am the man who goes to a restaurant, sits at the table and waits patiently while the servant does everything except write down my request. I am the man who […]
Meet the Team: Diana Li, Senior Partner, Customer eXperience Management, 2.0 & Partners
At 2.0 & Partners, we are proud to have a team who boast decades of travel retail experience between them. But our team members are as diverse as our clients and the travelling shoppers they serve and each of one brings their own unique experience and insights to travel retail. Today, we are delighted to […]
Naples International Airport increases focus on shopper experience and staff training with 2.0 & Partners
Naples International Airport and 2.0 & Partners have announced a new partnership to create a tailored and excellent experience for travelling shoppers at the Italian airport. Naples and 2.0 & Partners have worked together for many years, with the boutique agency providing its bespoke Strategic Mystery Shopping service to the airport since 2022. Now, building […]
Interview: Creating the perfect customer experience in travel retail
Creating the perfect customer experience has never been more important in the travel retail sector. With that in mind, the 2.0 & Partners Customer Experience Management (CXM) service is tailor-made to help take our partners’ in-store experience to the next level, with a combination of training and insights developed especially for the travel retail sector. […]
