Interview: Creating the perfect customer experience in travel retail
Creating the perfect customer experience has never been more important in the travel retail sector. With that in mind, the 2.0 & Partners Customer Experience Management (CXM) service is tailor-made to help take our partners’ in-store experience to the next level, with a combination of training and insights developed especially for the travel retail sector. […]
How to create the perfect experience for travelling shoppers
By Marco Passoni Creating the perfect impression and experience for travelling shoppers is more important than it has ever been. At 2.0 & Partners, our international team spends every day airside to ensure we understand every part of the customer experience, and how it impacts our partners’ business. Nowhere is this clearer than in our […]
2.0 & Partners helps deliver next level service for shoppers at Milan Bergamo Airport
Travel retail specialists 2.0 & Partners are helping to boost customer and shopper satisfaction at Milan Bergamo Airport with their dedicated Strategic Mystery Shopping service. 2.0 & Partners has been chosen to work in partnership with Bergamo Airport, using their expertise to carry out a regular evaluation which will help Bergamo Airport take its service […]
