7 highlights from the luxury sector in 2022

20partners Highlights-26-12-1024x695 7 highlights from the luxury sector in 2022 Uncategorized  travel retail luxury

With 2022 almost behind us, this is a good moment to take stock and recognise some of the moments where the luxury and luxury travel retail markets truly excelled themselves in the past 12 months. Despite the challenges and calls from many – myself among them – for brands and retailers to think bigger and […]

7 New Year’s Resolutions for the travel retail market

20partners New-Years-Resolutions-19-12-1024x640 7 New Year’s Resolutions for the travel retail market Uncategorized  travel retail luxury

By Marco Passoni As much of the world heads into the holiday season, all of our thoughts must turn to the year ahead. If 2022 has been the year we laid the foundations of our new normal, 2023 is the year we must build it. Here are my resolutions for our market over the next […]

What we have learned in 2022 in luxury and travel retail

20partners Looking-Back-blog-12-12-1024x576 What we have learned in 2022 in luxury and travel retail Uncategorized  travel retail Sustainability luxury digital

By Marco Passoni As we bid farewell to 2022, we are putting behind us a year which I believe has shaped the future of how we will do business in both the luxury and travel retail markets. The trends and changes which we have grappled with in the past 12 months will define many of […]

9 things this summer has taught us about the future of travel retail

20partners heathrow_175812076100597-1024x683 9 things this summer has taught us about the future of travel retail Uncategorized  travel retail Sustainability luxury digital

Two years of a global pandemic have changed the retail market forever. As travel restrictions began to lift properly earlier this year, the summer has given us our first full taste of how travel retail will look for years to come. Shoppers’ desires and demands have shifted, so have how they interact with both brands […]

How to use luxury to create difference at airports

20partners 1658902608038-1024x507 How to use luxury to create difference at airports Uncategorized  travel retail luxury

By Marco Passoni What do travelling shoppers want from their airport experience? Frustratingly for us, they all want different things. Some want swift transactions as they run to their gate, others are seeking a moment’s escape from the rush of travelling. There are those who want a place to kill time, and still more who […]

A true brand experience: Moncler opens new store at Frankfurt Airport

20partners PHOTO-2022-07-21-17-25-20-1024x768 A true brand experience: Moncler opens new store at Frankfurt Airport Uncategorized  travel retail luxury

By Marco Passoni Luxury brand Moncler is flying high right now. The brand has been showcasing amazing innovation in recent months; it dropped its third Genius collaboration with JW Anderson and has also announced plans to expand the attention-grabbing range to include arts, music and sport as part of a more holistic brand experience for […]

Why community matters more in luxury now than it ever has before

20partners 0407-Blog-1024x700 Why community matters more in luxury now than it ever has before Uncategorized  travel retail luxury

By Marco Passoni, Senior Executive VP, 2.0 & Partners I recently posted a photo taken at a Chanel store in Italy on a summer’s day. Despite the sun and heat, shoppers were queuing outside, patiently waiting their turn to go in and sample a moment of the Chanel experience. It is a clear reminder of […]

Physical stores are the new frontier for innovation

20partners Physical-stores-cover-1024x768 Physical stores are the new frontier for innovation Uncategorized  physical retail luxury

If you talk about innovation today, especially in retail, the conversation moves very quickly to digital: AR, VR, contactless, the metaverse etc. This is to be expected, digital is a vastly untapped resource and it is evolving quickly to create new opportunities which companies must seize and exploit. But, as always, tunnel vision is a […]